Refund policy

Returns

We accept return requests within 30 days of delivery. To be eligible, items must be unused, unsharpened, unwashed, undamaged, and returned with all original packaging, accessories, labels, and documentation.

Knives used to cut food, paper, cardboard, or any other material are not eligible for return. Items that have been sharpened, honed, stropped, engraved, modified, or otherwise used cannot be returned.

Contact tsuruknives@gmail.com before sending a return. Unauthorized returns will not be accepted. Approved returns must be shipped within 7 days of receiving return instructions.

Return Shipping and Fees

Customers are responsible for return shipping for change-of-mind returns or incorrect selections. Original shipping charges are nonrefundable.

Returns must be securely packaged and sent with tracking. The customer is responsible for the item until it is delivered to Tsuru Knives.

Unused items returned with complete, undamaged packaging will not be charged a restocking fee. Returns with missing or damaged packaging, accessories, or reduced resale value may be subject to a restocking fee of up to 15%. Used or damaged items may be refused.

Damaged or Incorrect Orders

Damaged, defective, missing, or incorrect items must be reported within 5 days of delivery. Please include photos of the item, packaging, shipping box, and shipping label.

Return shipping and restocking fees do not apply when Tsuru Knives shipped the wrong item or the item arrived damaged or defective.

Nonreturnable Items

Engraved, personalized, modified, clearance, final-sale items, and gift cards are nonreturnable unless damaged, defective, or incorrect.

Refunds

Refunds are issued after the returned item is received and inspected. Approved refunds will be sent to the original payment method within 10 business days, less any applicable deductions.

This version covers the important protections without reading like a legal contract.